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Shipping & Returns


Returns Policy

CANCELLATION OR RETURNS

The cancellation or return of the furniture orders may be subject to a 10% restocking fee.  The cancellation or returns of custom made or "Special Order" items may be subject to 30% restocking fee.

Standard shipping fees cover service to your curbside or driveway only. Standard delivery does NOT include delivery inside your home or building, delivery before or after regular working hours, or delivery on weekends, overnight, 2day & 3 da-day expedited etc.

Inside delivery or Liftgate service are additional and may be needed if your order of large furniture items and you won't have the help available to move the item(s) into your home.  If you require these additional services, we will arrange to ship your order via transport company in your area that offers inside delivery.  Additional shipping charges will be quoted and must be accepted by you before your order is processed and shipped.  Additionally, our order wiill be delayed a few days to make these arrangements.

Other Exceptions Include:  certain ZIP codes in New York City, remote rural areas secluded mountains areas and offshore isllands requireing sea freight.

 If your address is not within the continental US or is an exception as noted above, we will contact you with any additional shipping charges before we process your order.

DAMAGES

ALL ORDERS SHOULD BE THOROUGHLY INSPECTED FOR DAMAGES UPON RECEIPT.  IF DAMAGES ARE FOUND ON ANY SHIPMENT FROM US, LARGE OR SMALL, THEY NEED TO BE REPORTED TO US WITHIN 2 BUSINESS DAYS BY PHONE, FAX OR EMAIL.  AT THAT TIME, WE WILL DETERMINE THE BEST WAY TO RESOLVE THE MATTER.  WE MAY ASK FOR PHOTOGRAPHS OF DAMAGED ITEMS.. YOU DO NOT HAVE TO FILE A CLAIM WITH CARRIER.  ANY DAMAGE CLAIMED WITH CARRIER WILL BE HANDLED BY HACIENDA RUSTIC FURNISHINGS.  WE WILL REPLACE OR CREDIT YOU FOR LOSS PROVIDED GUIDELINES HAVE BEEN MET.

RETURNS POLICY

Our goal is complete satisfaction for our customer.  If you are not satisfied with your purchase, Simply return it witin 10 days of receipt.  We will credit you for the original purchase price of your merchandis. This does not apply to special orders -- only to normal stock items. 

 The item(S) you are returning need to arrive back to us in the same condition as when it left our store.  Policy below  Be sure to include your name, phone number, order number and written statement asking for a refund.

Please Note: Shipping charges are not refundable and the return charges are the customers responsiblity.

Send Returns to:

Hacienda Rustic Furnishings

1311 Schilling Pl

Salinas CA 93901x

 

WARRANTIES AND HANDCRAFTED GOODS

Hacienda Rustic Furnishings make no warranties, neither expressed or implied.  The customer acknowledges that handmade goods are inherently imperfect and vary in size, finish and dimension. We make every effort to inspect our goods before shipping to assure quality.

 

OTHER INFORMATION:

We accept: Mastercard, Visa, Discover Card , American Express

Correspondence

We can be reached by Via Email, robert.maricela@gmail.com or by calling 831-655-3902

Customer Service Hours

11:00 a.m. to 6:00  - Monday to Friday

11:00 a.m. to 5:00  -  Saturday

11:00 a.m. to 6:00   - Sunday

 




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